Job Openings >> PC SUPPORT TECHNICIAN
PC SUPPORT TECHNICIAN
Summary
Title:PC SUPPORT TECHNICIAN
ID:1003
Department:Systems Support
State:FL
Description

PC SUPPORT TECHNICIAN

 

Company Overview:

Since the company was founded in 1997, Synergistix remains committed to attracting talented people in the software development and CRM solutions field. As we continue to grow and diversify, we are proud to offer an extraordinary company culture with a variety of exciting opportunities and career paths for dedicated professionals. If you are passionate about a rewarding career in the growing global Life Sciences industry, we’d love to hear from you. To learn more about Synergistix visit, www.synergistix.com.

 

Why Join Us?

We are built from a culture where our focus in on the “we” rather than “I,” where honesty and integrity are as integral to our success as our innovative products. We are looking for individuals who are enthusiastic about technology and are customer service driven, team oriented, have a strong desire to learn and teach others. By joining us, you will enjoy working in a unified and collaborative work environment.

 

Position Overview:

The Technical Support Specialist will provide exceptional customer service and technical support for a sales force automation application. The primary responsibility for this position is to provide technical phone support for the needs of pharmaceutical sales representatives.

 

Responsibilities:

  • Providing first level problem determination and technical support for the needs of pharmaceutical sales representatives.
  • Proactively maintaining communications with callers through the analysis and resolution process
  • Providing daily follow-up to ensure customer satisfaction.
  • Tracking “Open Tickets” and keeping ticket histories current and complete.
  • Performing outlined troubleshooting and information gathering prior to call escalation.
  • Completing company/client reports on a weekly and monthly basis.
  • Monitoring all customer support calls in the call-tracking system.
  • Returning calls from customers, as well as entering new problems or requests into the call-tracking database on a daily basis.
  • Documenting resolutions and offering suggestions for inclusion in department knowledge base.
  • Enthusiastically support and collaborate with team to develop effective solutions.
  • Ability to work a flexible hours.
  • Performing other duties and/or special projects as assigned

 

Skill / Experience Requirements:
 

  • Bachelor degree in Computer Science, Information Technology, or related field is preferred. Verified work experience will be considered in lieu of degree.
  • 2+ years of technical helpdesk experience is strongly desired
  • Microsoft Professional certification required.
  • Understanding of standard concepts, practices, and procedures within the information technology field required.
  • Strong analytical and troubleshooting skills with PC hardware and software, Windows (Windows 7, 10) and Mac operating systems as well as FTP and network connectivity issues required
  • Knowledge or experience with customer service management systems (CRM) required.
  • Ability to perform problem diagnosis for end users required.
  • Experience in supporting mobile applications on platforms such as Android or iOS required.
  • Basic knowledge of SQL queries is preferred.
  • Excellent written and verbal communication skills required.
  • Excellent customer service skills required.
  • Self-motivated with the ability to take initiative and provide results.

 

 

Perks of Being a "Synergistian":
 

Synergistix offers a comprehensive benefits package including:

  • Comprehensive health plans with generous company match for employee and dependents.
  • 401k plan
  • Dental and Vision plans
  • Supplemental/Gap Plans
  • Short and Long Term Disability insurance
  • 100% company paid life insurance plan (with buy up)
  • Spouse and Children life insurance plans
  • Up to 5 weeks of Paid Time Off (PTO)
  • Paid Day Off during the month of your birthday
  • Paid Day Off during the month of your service anniversary
  • Company-paid Volunteer Time
  • Flexible work schedules
  • Telecommuting (for qualifying positions)
  • Casual Dress 5 days a week

 

Synergistix Cares about its Employees:
 

At Synergistix, we care about our employees and their career development, while ensuring a challenging work environment. There are many things we do to show our employees they’re valued including the following perks

  • Annual Employee Appreciation Day
  • Monthly Town Hall Meetings
  • Birthday and Service Anniversary Celebrations
  • Fun events for you and your family including our Annual Company Picnic and Holiday Celebration
  • Bagel Friday’s
  • Game room
  • Dry cleaning service
  • Monthly appreciation events
  • ...and much more!

 

Sounds Like You? Apply Now!

Synergistix is an equal opportunity employer M/F/V/D. We appreciate your interest in our company however only qualified candidates will be considered.

 

This opening is closed and is no longer accepting applications
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