SENIOR ACCOUNT MANAGER (Non Sales)

Company Overview:

Since the company was founded in 1997, Synergistix remains committed to attracting talented people in the software development and CRM solutions field. As we continue to grow and diversify, we are proud to offer an extraordinary company culture with a variety of exciting opportunities and career paths for dedicated professionals. If you are passionate about a rewarding career in the growing global Life Sciences industry, we’d love to hear from you. To learn more about Synergistix visit, www.synergistix.com.

Why Join Us?

We are built from a culture where our focus in on the “we” rather than “I,” where honesty and integrity are as integral to our success as our innovative products. We are looking for individuals who are enthusiastic about technology and are customer service driven, team oriented, have a strong desire to learn and teach others. By joining us, you will enjoy working in a unified and collaborative work environment.

Position Overview:

The Account Manager will be responsible for managing client accounts and projects for existing and new business. This position will pursue and promote total client satisfaction by proactively establishing a sound business relationship between the client and Synergistix.

Responsibilities:

• Serve as primary point of contact for all client related matters.
• Manage multiple pharmaceutical clients and prioritize tasks among those clients internally.
• Gather client business requirements and translate into cost estimates, proposals and specifications, engaging Professional Services as necessary.
• Run client status meetings and create detailed meeting minutes.
• Provide oversight, follow-up, and measure success for implementing projects.
• Foster client partnerships to ensure joint alignment of short and long-term goals.
• Serve as an internal client advocate and coordinate day-to-day operational tasks and client interactions.
• Follow-through on all matters related to billing for client services.
• Provide client feedback to internal technical groups in relation to new products or services and improvements to existing products or services.
• Provide support for implementation and sales teams during new client engagements.
• Perform other duties or special projects as assigned.

Skills / Experience Requirements:

• Experience working and supporting a pharmaceutical organization is required.
• Strong background and experience in program/project management.
• Strong knowledge of data exchanges.
• Working knowledge of relational databases.
• Self-directed, assertive, and able to work independently in a highly dynamic environment.
• Ability to balance effectively multiple priorities.
• Strong interpersonal skills, and ability to work closely with cross-functional teams to achieve business and customer goals.
• Excellence in written communications.
• Detail oriented and sound decision-making skills.
• Software development experience a plus.
• Bachelor degree and/or a minimum of three years of work related experience in information systems, business, or life sciences.

Perks of Being a "Synergistian":

Synergistix offers a comprehensive benefits package including:

• Comprehensive health plans with generous company match for employee and dependents.
• 401k plan
• Dental and Vision plans
• Supplemental/Gap Plans
• Short and Long Term Disability insurance
• 100% company paid life insurance plan (with buy up)
• Spouse and Children life insurance plans
• Up to 5 weeks of Paid Time Off (PTO)
• Paid Day Off during the month of your birthday
• Paid Day Off during the month of your service anniversary
• Company-paid Volunteer Time
• Flexible work schedules
• Telecommuting (for qualifying positions)
• Casual Dress 5 days a week

Synergistix Cares about its Employees:

At Synergistix, we care about our employees and their career development, while insuring a challenging work environment. There are many things we do to show our employees they’re valued including the following perks

• Annual Employee Appreciation Day
• Monthly Town Hall Meetings
• Birthday and Service Anniversary Celebrations
• Fun events for you and your family including our Annual Company Picnic and Holiday Celebration
• Bagel Friday’s
• Game room
• Dry cleaning service
• Monthly appreciation events
• ...and much more!

Sounds Like You? Apply Now!

Synergistix is an equal opportunity employer M/F/V/D. We appreciate your interest in our company however only qualified candidates will be considered.